Frequently Asked Questions

What is The Sims™ 4?
The Sims 4 is the only game where new Sims with unique personalities open up deep, rich, and sometimes weird possibilities in the stories you create. For the first time, it’s not about what they are, it’s about who they are, and they come to life through our brand new creative tools that are powerful, tactile, and easy to use. And, brand new to The Sims 4, players can share their creations with other players directly in the game with our all-new Gallery. The result is a stimulating new gameplay experience that powers a new era for The Sims.
What platform is The Sims 4 available on?
The Sims 4 is now available for PC.
Will The Sims 4 be available on Mac?
We are working on the Mac version of The Sims 4. When we have more to share, we’ll bring the news to you right here.
What languages are supported in The Sims 4?
The Sims 4 will support English, German, French, Russian, Polish, Swedish, Spanish, Italian, Dutch, Norwegian, Danish, Finnish, Brazilian Portuguese, Czech, Chinese (Traditional), Japanese, and Korean.
The Gallery lets you browse, share, and download new content without ever leaving your game. Get inspired by rich content created by The Sims 4 community and add new experiences to your game.
Is a persistent online connection required to play The Sims 4?
An internet connection is required to activate the game for the first time. However after that, a persistent online connection is not required to play The Sims 4.
Does The Sims 4 require an Origin™ client to play?
Yes. You will need an Origin™ account to install and register The Sims 4. Once installed, you don't need to be online to play.
Will I be able to bring any of my Sims or content from The Sims 3 into The Sims 4?
No. The Sims 4 is built upon an entirely new technology. The content from The Sims 3 will not be transferable to The Sims 4.
Will I be able to use SimPoints to purchase additional content in The Sims 4?
SimPoints will not be supported by The Sims 4, but will continue to be a form of payment for The Sims 3 content in The Sims 3 Store.
What is the rating for The Sims 4?
The Sims 4 is rated T for Teen by the ESRB.
What are the PC minimum system requirements for The Sims 4?
REQUIRED: Internet connection required for product activation.

OS: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8, or Windows 8.1

PROCESSOR: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent) MEMORY: At least 2 GB RAM

HARD DRIVE: At least 9 GB of free space with at least 1 GB additional space for custom content and saved games

DVD-ROM: DVD ROM drive required for installation only

VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0. Supported Video Cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better

SOUND CARD: DirectX 9.0c Compatible

DIRECTX: DirectX 9.0c compatible

INPUT: Keyboard and Mouse
Recommended Specs

REQUIRED: Internet connection required for product activation.

OS: 64 Bit Windows 7,8, or 8.1

PROCESSOR: Intel core i5 or faster

AMD Athlon X4

MEMORY: 4GB RAM

HARD DRIVE: At least 9 GB of free space with at least 1 GB additional space for custom content and saved games

DVD-ROM: DVD ROM drive required for installation only

VIDEO CARD: NVIDIA GTX 650 or better

SOUND CARD: DirectX 9.0c Compatible

DIRECTX: DirectX 9.0c compatible

INPUT: Keyboard and Mouse
Where can I go to find the latest information about The Sims 4?
You can visit www.TheSims.com to stay up to date with the latest information.
Where can I view the Player’s Guide?
View our Player’s Guide here.